Returns & Refunds

Last updated: 8 October 2026

We want you and your little one to love everything you receive from NIINY. If something isn’t right, our 7-day easy returns make it simple to return or exchange it.

7-day returns & exchanges

You can request a return or exchange within 7 days of receiving your order. To be eligible, the item must be:

  • unused, unwashed and in the same condition you received it;
  • in its original packaging, with all tags, labels and accessories attached;
  • accompanied by your order number or proof of purchase.

Items we can’t accept for return

For your baby’s health and safety, the following can only be returned if they arrive damaged, faulty or incorrect:

  • diapers, wipes and other hygiene products once the packaging has been opened;
  • baby skincare, bath and toiletry products once opened or unsealed;
  • feeding items that touch the mouth or milk (bottles, teats, pacifiers, teethers, breast-pump parts) once opened;
  • gift cards;
  • items marked “final sale” at the time of purchase.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you, including any delivery charges.

How to start a return

  1. Contact us on WhatsApp or by phone at +92 333 3333775, or email info@niiny.com, with your order number, the item(s) you’d like to return and the reason.
  2. Our team will confirm whether the item is eligible and share the return instructions.
  3. Pack the item securely in its original packaging and send it to our returns address: [NEEDS OWNER INPUT: returns address]

For change-of-mind returns and exchanges, return delivery costs are paid by the customer. Original delivery charges are non-refundable unless the item was damaged, faulty or incorrect.

Refunds

Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds are processed within 5 working days:

  • Card payments are refunded to the original card. Your bank may take a further few working days to show the credit.
  • Easypaisa and JazzCash payments are refunded to the same mobile wallet.
  • Cash on Delivery orders are refunded by bank transfer or mobile wallet (Easypaisa / JazzCash) to an account in your name.

If you prefer, you can choose NIINY store credit instead of a refund.

Exchanges

Need a different size or colour? We’re happy to exchange eligible items, subject to availability. If the new item has a different price, we’ll refund or collect the difference.

Refused Cash on Delivery orders

If you no longer want an order, please let us know before it is dispatched so we can cancel it. Repeatedly refusing Cash on Delivery parcels at the door may mean we ask for advance payment on future orders.

Need help?

We’re here for you. Message us on WhatsApp at +92 333 3333775, call +92 333 3333775, email info@niiny.com, or use the form on our Contact page.